Call Centre Training : Sales and Customer Service Training for Call Centre Agents
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Allied Educational Resources Ltd offers highly interactive and highly rated call center training for customer care professionals. Our training courses focus on critical areas such as improving service levels, increasing employee engagement, optimizing operations, and raising the overall value of the call center (and consequently, the overall value of your organization.)