Registration Ends: Thursday, February 28, 2019 By: 12:00 AM
Available Seats: 50
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Contact Center Training
Contact Center Training...
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.
Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element
Learn aspects of verbal communication
Demonstrate an understanding of questioning and listening skills n such as tone, cadence, and pitch
Demonstrate an understanding of questioning and listening skills