Registration Ends: Wednesday, March 27, 2019 By: 12:00 AM
- Available Seats: 50
Handling a Difficult Customer
Handling a Difficult Customer...
- Quickly build rapport with customers.
- Explain why their customers get upset.
- Choose client-centric language.
- Listen and indicate they have heard what their customers have said.
- Reset customer expectations.
- Communicate with unreasonable customers.
- Better manage service-related stress.
March 28 - 29, 2019
Event Period: 9:52 AM - 5:52 PM
Reasons you will love us:
Our track record of addressing learning challenges success spans over 2 decades
We employ only the best in their respective fields as teachers & facilitators
We provide professional programs to move your career to the next level
Our quality to cost ratio is amongst the highest in the industry
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