Handling a Difficult Customer

Handling a Difficult Customer...

Program Objectives
 
  • Quickly build rapport with customers.
  • Explain why their customers get upset.
  • Choose client-centric language.
  • Listen and indicate they have heard what their customers have said.
  • Reset customer expectations.
  • Communicate with unreasonable customers.
  • Better manage service-related stress.

 


₦65,000.00 ()